Refund & Returns Policy

1. Definitions

For the purpose of this policy:

• Company / We / Us / Our refers to COSGEP INDIA PRIVATE LIMITED
• Products / Goods refers to items available for purchase on our website
• Order refers to a request placed by you to purchase products
• Website / Platform refers to our online store operated by the Company
• You / Customer refers to the individual or entity purchasing products from us

2. Return Eligibility

You may request a return within 7 days from the date of delivery under the following conditions:

• The product is defective, damaged, or not as described
• The item is unused, unwashed, in original condition, and includes all tags, packaging and accessories
• Proof of purchase (invoice/order confirmation) is available

We reserve the right to decline return requests that do not meet the above criteria.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Products purchased under sale, clearance, or special offers
• Items that have been worn, washed, altered, or damaged due to misuse or improper handling
• Products that are missing original tags, packaging or invoice

(Additional exclusions may apply depending on product type.)

4. Order Cancellation Rights

Customers may request cancellation of an undispatched order at any time, or of a delivered order within 7 days of delivery, subject to eligibility under this policy.

To initiate a cancellation or return request, you must notify us through email with your order details and reason for request.

5. Return Process

Once your return request is approved:

• Our team may arrange a pickup from your registered address, or provide instructions for returning the product
• The product must be securely packed in its original packaging with tags attached
• After receiving the item, our team will inspect it for quality verification.

6. Refund Process

• Upon successful inspection and approval, refunds will be initiated to the original payment method
• Refunds are typically processed within 4–7 business days after approval
• The exact time for credit may depend on your bank or payment provider

No additional charges will be applied for processing refunds.

7. Important Notes

• Returned products must be in unused and resalable condition
• The Company reserves the right to reject returns that do not meet policy requirements
• In case of disputes, the Company’s decision after verification shall be considered final

8. Contact Us

For any questions, return requests, or assistance, please contact: